This is the 2nd in a series of posts drawing out the ideas in Dave Snowden’s State Of The Net 2013 Keynote “How Not to Manage Complexity” in an attempt to get my head around complexity. Today I look at…
Bug Free Code
For the last two years at Allegro we’ve been working with No Backlog. When I share the experience of this with people they often ask “what about the bugs?” and my response “we don’t have bugs”.
Kanban from the Inside: Customer Focus, Flow, Leadership – 4 to 6 of Kanban Method’s nine values
Excerpts from chapters 4 to 6 from my book, Kanban from the Inside.
Serious Insights Principal Analyst Daniel W. Rasmus Comments on Oculus Featured at InvestorPlace
It has been almost two years since Facebook (FB) dropped $2 billion on Oculus VR, a virtual reality company operating independently of its parent since the acquisition. At the time, Facebook founder and CEO Mark Zuckerberg told consumers and investors that immersive gaming — an area where Oculus already had “big plans” — would be the first focus before other applications in entertainment, education, healthcare and more were explored.
Proactive Customer Service
Our latest whitepaper which has been co-written with leading customer experience expert, Adrian Swinscoe, on how to ‘transform your customer experience by making your customer service proactive‘.
Kanban from the Inside: Transparency, Balance, Collaboration, 3 of the Kanban Method’s nine values
Excerpts from chapters 1 to 3 of my book Kanban from the Inside
Class of Pace Layering Service
There are two concepts in project management that are often mentioned in my circles at the moment. Rightly, or wrongly, people are increasingly trying to align their thinking to Class Of Service or Pace Layering. The latter is especially popular, with companies like Gartner encouraging it’s use in accelerating innovation.
Case Study: Vectors of Disruption – the Uber story
I recently listened to/read this article about how the value of taxi driver medallions is falling away to nothing from all-time highs of $1m in 2014. Essentially the medallions that once symbolized the right to be an accredited taxi driver are becoming worthless because there is no longer a value in being accredited.
FIVE THINGS I LEARNED ABOUT FACILITATION FROM MY SPINNING INSTRUCTOR
In 2014 I fell in love with spinning. I straddled the Schwinn for the first time on June 1st. A year later, I am a believer. I am not a church-goer, but the place where I spin, Reve, has become my religion, and my favourite instructor, Carolyn, is my pastor.
After a few sessions with her, it dawned on me why I am so enamoured with her teaching style. I recognised techniques she uses that are equally important in skilful facilitation.
Conflict & The Movement of Thought: from Stuck to Unstuck
My focus of late has been on conflict, and what happens as differences emerge in our relating. Conflict is a very natural way of relating that is best described here as ‘hostile’, and sometimes our way of relating with each other about difference becomes just that i.e. hostile. Robbins (1978) describes a ‘conflict continuum’ with ‘no conflict’ at one end, and ‘behavioural opponent destruction’ at the other, with “the intensity of most conflicts existing somewhere in the middle”. It is this middle group, that I am referring to.
