Small Retailers: A Dilemma For Tech Services Providers

RSR’s E-Commerce study indicated that small retailers place far higher hopes on digital than the largest retailers do as a way to secure their futures. While that may seem a little counterintuitive (after all, the largest retailers have the most wherewithal to develop the digital side of their selling environments), the smallest retailers see digital as a way to make the shopping experience more enjoyable for their consumers, and thus insulate themselves from large impersonal competitors that otherwise could crowd them out with their big assortments and super-low prices.

RBTE 2016: Retailers Must Be Digital Companies… With Stores

Consumers today have more disposable income, are more confident, are happy to shop across channels, and are more selective — but less loyal. He pointed out that while the state of the consumer is much more positive than one might pick up from the daily news cycle, people have retained the smart shopping habits that they developed in harder times.

Luxury Fashion Disrupted

The world is changing quickly, and no one, not even high end fashion brands, is immune to those changes. The new era, what I’ve started to call the “second phase of disruption” is tied to two things: the ascendancy of Millennials into their highest spending years, and fast fashion retailers’ ability to bring products to market four times faster than their competitors.

HOW MANY TIMES A DAY ARE YOUR EMPLOYEES THINKING, “WTF?!”

When an entrepreneur starts a company, he or she often has a very clear vision of what he wants to accomplish with the organization – what I call the “organizational vision.” As the company grows and more people are hired, the tasks of space planning (facilities) and people (HR) get further and further away from the leader, and from their core vision that drove the early days

Google AdWords News

Google AdWords is an incredibly powerful marketing tool which every marketer should be familiar with.Last week Google announced a number of significant changes to AdWords. The big driver behind these changes is mobile – Google says that users talk about their smartphone as being ‘attached to my hip’, being a ‘butler’ or a ‘lifeline’. In other words, mobile is becoming more and more important and Google has revamped AdWords to recognise this.Google blogged in detail about the changes here: http://adwords.blogspot.co.uk/. What follows is a friendly summary.New Text AdsEarlier this year Google removed the text ad column down the right hand side of the search page. This was done to make text ads more consistent across devices, and clearly prepared the ground for these new changes.Now Google is changing how the ads look so that they are optimised for mobile devices.We’re all used to the standard format for a text ad: 25 character title, two description lines of 35 characters, a display URL of 35 characters. So what are they changing to? TWO 30 character headlines, ONE consolidated 80 character description, and a display URL extracted from your real URL but with a customisable URL path.So the ads are changing from something like this:

To this:

Google reckons that this could lead to a 20% improvement in clickthrough rates.Local Search Ads Appearing in Google MapsFortunately this should not mean disruptive ads plastered across Google Maps.What it does mean is that businesses that have ads with local extensions will be featured more strongly on maps, such as displaying a logo to indicate a location as well as the pin symbol. A bar below the map could show things like the user satisfaction ratings and a special offer, and tapping on the ad would take you to more information.

Image from Google blog

Coupled to the local search ads, Google has the ability to measure in-store conversions and has improved local business pages, so the ‘local’ aspect of AdWords is improving dramatically. In store conversions can simply be measured by looking at the phone location history to see whether they searched for an ad before going into the store to buy.Responsive Display AdsDisplay ads also get some key improvements to make them more mobile friendly. For a startoff, they will all be fully responsive, so there is no need to create a whole host of different ad shapes (tall, wide, square etc).They will look like this:

Image from Google blog

Creating them has also been simplified. Just provide headlines, a description, an image and a URL and Google does the rest.Mobile Device BiddingIt used to be the case that you set your bid for a desktop device, and could then adjust the bid for mobile or tablet devices. To simplify this and allow you to focus on the device type that is most important to you, you can now set separate bids for each or choose which of the three device types will be the default and then adjust the bid relative to that for the other two devices.In addition, bid adjustments can now be up to +900%. What Next?So when will these changes appear? Google says ‘later this year’, and given that we’re not far away from half way through the year already (where does it all go?) it won’t be long before you see these changes.That means that the time to plan for them is now!

Agile Governance… what we really mean

When I talk about Agile governance, I always get the same reaction, which goes something like this… ‘Are you being serious?’ Most people I talk to think I’m a) joking or b) introducing some antipattern to Agile and effective ways of working.

Data Analytics Helping Law Firms to stay in Business

In this very competitive, complex area where a large number of factors come to bear it is not surprising that Law firms seek new technology to drive out administration costs and improve revenue.

I was fascinated to hear recently about one such law firm based in Northern England who used Monte Carlo analysis techniques.

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