WATCH: How Understanding The Customer Journey Saved £800,000

At this drop-in, Janne spoke on how a practical approach to customer experience management can create significant results for companies. He also explained a powerful Customer Experience Innovation method which has been applied to tens of companies globally to create double-digit performance improvements in all of them.

Janne has delivered tens of challenging change programs, with double-digit performance enhancement in many of them. He holds three university degrees and is about to finish a Ph.D. Janne has also contributed to a number of scientific research papers including developing organisation’s business process management capabilities and enterprise architecture.