Perfecting the Customer Experience: Strategy and Delivery

Our last drop-in session (December 15) focused on Customer Experience Strategy and Delivery.

HiveMind CX Experts, Nicola and Jerry, spoke at the session and shared insight and examples of;

  • How the right customer experiences can reduce costs and drive revenues
  • How to create a sustainable customer experience strategy and plan to deliver it,
  • Highlighting the demonstrable links between Employee engagement and Customer engagement.

Combined, Nicola and Jerry have over 20 years in the CX industry and have worked with national high-profile organisations, including Shop Direct and Lloyds Banking Group.