Let Ops help Dev spec it’s ‘Technical Investment Vehicle’

If you are an ITSM professional, fully conversant in the ITIL vocabulary, you will have no worries understanding the term Problem Management. The term ‘Technical Investment Vehicle’ however may leave you scratching your temple. Coined by my esteemed Hivemind colleague Mark Dickinson, in his blog on the subject of how to deal with technical debt…

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“Industry Best Practice” for requirements capture

It’s a tense atmosphere totally void of energy. Sixteen people crammed into a room for a requirements gathering workshop. All attendees are heads down staring intently at laptops with very occasional eye contact with each other. You could hear a pin drop if it wasn’t for the gentle hum of the air conditioning competing with the tippy … »

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