If you are an ITSM professional, fully conversant in the ITIL vocabulary, you will have no worries understanding the term Problem Management. The term ‘Technical Investment Vehicle’ however may leave you scratching your temple. Coined by my esteemed Hivemind colleague Mark Dickinson, in his blog on the subject of how to deal with technical debt…
The Cold Wet Nose Of Reality
If you’re in the business of supplying IT services, especially software and product development, to your clients, you may be getting uneasy (again). Agile software development, and its close cousin, DevOps, are the latest in a long line of approaches promising to solve the “software crisis”. And like the many approaches that have gone before, their faults are beginning to show, and the chickens are coming home to roost.
