If you are an ITSM professional, fully conversant in the ITIL vocabulary, you will have no worries understanding the term Problem Management. The term ‘Technical Investment Vehicle’ however may leave you scratching your temple. Coined by my esteemed Hivemind colleague Mark Dickinson, in his blog on the subject of how to deal with technical debt…
Why is AI Critical to Collaboration?
When you listen to the news and predictions of millions of people losing their jobs to robots and AI, this is really not new, it has been happening for the last 20 years. Although it will displace some workers, my guess is that many of those workers can be retrained to do things computers and…
Bioteaming and Collaboration
“Natural selection is not a master engineer, but a tinkerer” Jerry A. Coyne, “Why Evolution is True” Many of nature’s mistakes are contained in the fossil record, but there are many of nature’s creations that are very effective and have lasted (virtually unchanged) for millions of years (the shark for example). David Zinger did a…
Are We Collaborating Yet?
It’s no secret—the modern business workplace has been overhauled in the past decade. Fax machines have disappeared, paper is going, the phone has left the desk and moved to the pocket or purse, walls are coming down, desks are clustered together, meetings happen in virtual space as often as in real space. Our technology lets us work in groups as easily as alone. But has this radical disruption in the technology environment created a more collaborative working experience for most of us?
The Transition From Help Desk to Colleague Care
Whilst IT services at Northern Gas Networks (NGN) were by no means universally bad, there was a clear opportunity to improve service experiences and provide better value to the business. Two outsourced suppliers were providing three different IT service desks to an organisation of less than 1,500 people, all with different service scope, processes, standards and results, and with frequent reliance on client management interventions to chase required service actions.
Client Stories: Transforming NGN’s Way of Working
A new Head of Innovation was looking to rapidly change ways of working to introduce enterprise class business agility: their clients and consumers wanted the right things delivered and those things delivered quicker. As part of the transformation, our client was tasked with building and guiding a diverse team of colleagues to enable and facilitate continuous delivery and ongoing improvements.
The Vanishing Collaboration Start-ups
What I am seeing is a number of small (4-8 people) collaboration start-ups that have been gobbled up by larger organizations within 18 months of their start. The first one of these I had personal experience (as a minor stock holder) with was Kibits, who changed their name to collaborate.com when they bought the domain from me a year ago. Within 6 months they had been discovered, vetted, and bought by Cisco.
Ten Ways to Reduce Interruptions at Work
Many people working in offices, even factory floors, complain about interruptions. To a great degree, interruptions are things you accept. You may feel like they are push upon you, and sometimes they, are, but for the most part, they are things we do to ourselves out of boredom, frustration or lack of engagement.
Malcolm Gladwell, 10,000 Hours & Genius at Work
Back in 2007, I had the pleasure of attending the New Yorker Conference, “2012: Stories From the Near Future,” which took place on May 6 and 7, 2007 in New York City. A few days later I found time to cover my reflections on Malcom Gladwell’s presentation. The presentation was given before the publication of…
